.crm{--crm-purple:#650199;--crm-line:#e5deeb;max-width:1500px;margin:auto;color:#271b34}.crm-heading{display:flex;justify-content:space-between;align-items:center;gap:16px}.crm-heading h2{margin:4px 0}.crm-heading p,.crm-muted{color:#74677e;font-size:13px}.crm label{display:block;font-size:13px}.crm input:not([type=checkbox]),.crm select,.crm textarea{width:100%;box-sizing:border-box;border:1px solid var(--crm-line);border-radius:8px;background:white;padding:9px;color:inherit;font:inherit}.crm button{cursor:pointer;border:1px solid var(--crm-line);border-radius:8px;padding:8px 12px;background:#fff;color:var(--crm-purple)}.crm button:disabled{opacity:.5;cursor:default}.crm button.primaria{background:var(--crm-purple);color:white}.crm-toolbar{display:flex;align-items:end;gap:12px;margin:18px 0}.crm-toolbar label{flex:1}.crm-config{display:grid;grid-template-columns:1fr 1fr;gap:24px;padding:16px;background:#f6f1fa;border-radius:10px;margin:12px 0}.crm-config form{display:flex;flex-direction:column;gap:10px}.crm-config img{display:block;width:220px;max-width:100%;margin:12px 0}.crm [hidden]{display:none!important}.crm-layout{display:grid;grid-template-columns:240px minmax(280px,1fr) 260px;border:1px solid var(--crm-line);border-radius:14px;overflow:hidden;background:#fff;min-height:560px}.crm-inbox{border-right:1px solid var(--crm-line);max-height:75vh;overflow:auto;background:#faf8fc}.crm-conversation{display:flex;flex-direction:column;gap:6px;width:100%;text-align:left;border:0!important;border-bottom:1px solid var(--crm-line)!important;border-radius:0!important;padding:16px!important}.crm-conversation.selected{background:#eee2f7;border-left:4px solid var(--crm-purple)!important}.crm-conversation span,.crm-conversation small{font-size:11px;color:#75647e}.crm-thread{display:flex;flex-direction:column;min-width:0}.crm-thread>header{padding:16px;border-bottom:1px solid var(--crm-line)}.crm-thread h3{margin:0;font-size:16px}.crm-thread header p{font-size:12px;color:#786780;margin:5px 0 0}.crm-messages{height:420px;overflow-y:auto;padding:16px;background:#fcfafd;display:flex;flex-direction:column;gap:10px}.crm-bubble{align-self:flex-start;background:#fff;border:1px solid var(--crm-line);padding:12px;border-radius:12px;max-width:88%;overflow-wrap:anywhere}.crm-bubble p{white-space:pre-wrap;margin:0 0 8px;font-size:14px}.crm-bubble footer{font-size:10px;color:#73677a}.crm-out{align-self:flex-end;background:#f0e4f8;border-color:#e6d4f0}.crm-uncertain{color:#9a5200;font-weight:700}.crm-thread form{padding:14px;border-top:1px solid var(--crm-line)}.crm-compose{display:flex;gap:10px;margin:8px 0}.crm-compose input{min-width:0}.crm-thread small{font-size:11px;color:#76677e}.crm-customer{padding:16px;border-left:1px solid var(--crm-line);max-height:75vh;overflow:auto}.crm-customer h3{font-size:15px}.crm-customer h4{margin:22px 0 8px}.crm-customer form{display:grid;gap:8px}.crm-customer article{padding:10px 0;border-bottom:1px solid var(--crm-line);font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}.crm-customer small{font-size:10px;color:#75647e}.crm-tag{font-size:11px;margin:0 4px 6px 0;background:#f0e4f8!important}.crm-empty{padding:24px;color:#81718b;font-size:13px}.crm details summary{cursor:pointer;font-size:13px;color:var(--crm-purple);padding:10px 0}.crm #crm-history{font-size:11px}.crm #crm-error:empty{display:none}@media(max-width:1100px){.crm-layout{grid-template-columns:200px minmax(260px,1fr)}.crm-customer{grid-column:1/-1;border-top:1px solid var(--crm-line);max-height:none}}@media(max-width:650px){.crm-heading{align-items:start;flex-direction:column}.crm-layout{grid-template-columns:1fr}.crm-inbox{max-height:180px;border-bottom:1px solid var(--crm-line)}.crm-toolbar{flex-wrap:wrap}.crm-toolbar label{min-width:140px}.crm-messages{height:360px}.crm-config{grid-template-columns:1fr}.crm-compose{flex-wrap:wrap}.crm-compose button{width:100%}}

.crm-nps{margin-bottom:16px}.crm-nps>label{max-width:230px}.crm-nps-cards{display:flex;gap:14px;flex-wrap:wrap;margin:12px 0}.crm-nps-cards>div{padding:14px 20px;border:1px solid var(--crm-line);border-radius:10px;background:white}.crm-nps-cards strong{font-size:24px;display:block;color:var(--crm-purple)}.crm-nps-cards span{font-size:12px;color:#75647e}.crm #crm-nps-report>p{font-size:13px;border-bottom:1px solid var(--crm-line);padding:8px 0;white-space:pre-wrap}.crm #crm-linked-order{font-size:13px;margin:8px 0;padding:10px;background:#f5eff9;border-radius:8px}